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Scope and refund policy

Last updated: 11 November 2026

What a retainer includes

Each package lists its scope on the pricing page. Your contract confirms the exact deliverables, meeting rhythm and support hours.

What a retainer does not include

  • The number of on-site visits is defined up front. Extra visits and travel are quoted separately.
  • Retainers never include unlimited software development. Significant builds are priced as projects.
  • Third-party subscriptions are billed separately.
  • Pricing accounts for development time, hosting, backups, security, data migration, training and support.

Visits and travel

Remote-first from Gurugram / Delhi NCR, with scheduled on-site visits for clients anywhere in India. The number of on-site visits is defined in your contract; extra visits and travel are quoted separately.

Payments, cancellations and refunds

No payment is taken through this website. Fees, payment milestones, notice periods, cancellation and refund terms for the Business Diagnostic, monthly retainers and software projects are set out in the written proposal or contract for each engagement, and agreed before any payment is made.

Questions

Email hello.averune@gmail.com about scope or billing.